FAQ's - How Does it work:

How do our teeth whitening kits work?

Once the whitening gel is in contact with your teeth via the retainer, its active ingredient begins breaking down. This causes oxygen to transfer into the dentin and enamel, which begins breaking down any stains within the tooth. Importantly, the tooth’s structure remains unaffected – it simply sees an improvement in colour.

Is it safe to whiten teeth at home?

Absolutely! Clinical studies show our formula to be completely safe for use by those with healthy teeth and gums. Just remember to follow all instructions carefully and never use the kits beyond the recommended treatment duration.

Will teeth whitener cause tooth or gum sensitivity or any other side effects?

Most users will experience at least some degree of sensitivity within the tooth while using our professional-grade gel. Please note that this is a common side effect, so there’s no need to worry. Simply tailor the treatment to meet your needs: if you find your teeth are becoming too sensitive, cut down the time spent on each session or only use the whitening kit every second day. Most customers will become accustomed to the treatment within 1-3 days and all sensitivity will disappear – but this varies between individuals. Be wary of overfilling your retainers with gel as this may cause irritation of the gums.

There are small white spots on my teeth after treatment – is something wrong?

Sometimes, white spots appear on the teeth following use of the whitening gel – these are minor spots of hypo-calcification, which should not be cause for concern. The chemical reaction involved as the gel treats your teeth can generate a small amount of heat within each tooth, which in turn expands the pulp and dentin. This process causes water to be pushed out of the tooth, leaving it dehydrated. This usually lasts roughly 72 hours before disappearing completely.

My gums turned white after treatment – why?

Your gums can become irritated and temporarily turn white if the gel comes into contact with them. This can occur due to overfilling of the gel inside the retainer, or a poorly fitted retainer going over the gum line. Both these problems can be avoided by carefully applying the right amount of gel and being cautious during the retainer fitting process. If gum irritation occurs, wait until it heals before treating again and use less gel for your next session.

The LED light on my accelerator is not working? How do I fix it?

Don’t worry, it’s probably not broken! A small plastic disc is inserted with the batteries to stop the accelerator turning on by accident while it’s being shipped to your house. Remove this and the light will turn on!

I have removed the plastic disc, but it still isn’t working

If this is the case, you may need to replace the battery. The device requires a lithium coin cell battery, which can be picked up online or at most supermarkets and convenience stores.

Can anybody use an at-home tooth whitening kit?

While our kits are designed to be used by anyone who wants a whiter and brighter smile, we do not recommend the use of this kit by those under 18 years of age. We also do not recommend our kits for those who wear braces, are pregnant or suffer from tooth decay, irritable gums, jaw problems, periodontal disease, colitis, sensitive teeth or any other health condition.

How long do the teeth whitening kits last?

The whitening gel included in your kit will generally last for 12-24 months, but it may retain its potency for some time after this period. Be sure to store your kits in a cool, dry environment to ensure they remain in the best possible condition for use.

How long will my teeth stay white for?

The results from our at-home teeth whitening kits are semi-permanent, but our teeth naturally begin to stain and lose colour as we go about our day-to-day life through eating, drinking and even smoking. We typically recommend repeating the full process every 3-6 months, but it largely depends on your lifestyle and how white you want your teeth to be